Overview
You can permanently delete your clerk& account, and all data associated with it, at any time — directly from within the app. This page explains the exact steps, what is erased, and the limited billing records we are legally required to keep. clerk& is a product of Leeside Labs Limited, an Irish company.
How to delete your account
Account deletion is available in-app and takes effect immediately:
- Open the clerk& app and sign in.
- Go to Settings.
- Tap Delete Account.
- Read the confirmation — “This will permanently delete your account, all workspaces you own, and all associated data. This cannot be undone.” — then tap Delete to confirm.
Your account is closed straight away, and all personal data is permanently deleted within 30 days.
What is deleted
Deleting your account permanently removes the following, within 30 days:
- Your account and profile (name, email, role, practice/firm, country)
- Every workspace you own, and its membership and invitation records
- Audio recordings, in both transcription storage and in-app playback storage
- Transcripts, fee notes, briefs, attendance notes, correspondence, action items, and other matter data
- Uploaded files, attachments, scanned documents, and folder structures
What we are required to keep
Billing records, retained by our payment processor. When you delete your account, we delete your Stripe customer record along with everything else. Stripe — our payment processor — separately retains the underlying invoice and transaction records (amount, date, and VAT) for the period required by Irish tax law. That is transaction metadata only; it never includes your dictations, documents, or other matter content. We never store full payment-card details on our servers — card data is handled entirely by Stripe.
Analytics and error reporting
Product analytics and error reporting are opt-in. If you never gave analytics consent, we hold none of this data about you. If you did opt in, it is pseudonymous usage and error data — never your dictations, documents, or other matter content — processed on our behalf by PostHog in the EU (Frankfurt, Germany). You can withdraw consent at any time in the app, and you can ask us to erase the analytics linked to your account by emailing hello@clerkand.com; we action erasure requests within one month.
Deleting individual data without closing your account
You don’t have to delete your whole account to remove data. Within the app you can delete individual recordings, tasks, documents, and files at any time, and those are erased on the same basis.
If you can’t access the app
If you’re unable to sign in, email us from your account email address at hello@clerkand.com and ask us to delete your account. As this is a GDPR erasure request, we will action it within one month of receipt.
Contact
Questions about account deletion or your data: hello@clerkand.com. For full detail on what we collect and how it is processed, see our Privacy Policy.