Need a hand?

Common questions

• I can't sign in

  clerk& has no password of its own — you sign in with a Microsoft account, work or personal, and Microsoft handles the authentication. If sign-in fails, it is almost always something on the Microsoft side: an expired password, a multi-factor prompt that never arrived, or, on a work account, one your organisation has disabled — your IT administrator can confirm. If it still fails after that, email us with the time you tried and we'll trace it.

• How do subscriptions work?

  Every new account gets a 14-day free trial with every feature unlocked — no card, nothing to buy. After that, each person keeps access with their own subscription, which covers them on both the web app and mobile — the mobile app unlocks automatically once it is active. Subscriptions are managed here on the web, not inside the mobile apps. If you would like several people in one practice on a single invoice, email us and we will set that up.

• How do I delete my account?

  In the app, under Settings → Delete Account. That removes your account and its content. You can also start the process from our delete-account page.

• Where is my data stored?

  In the EU. Documents, dictations and recordings are processed and stored in EU regions, and your content is never used to train AI models. The Security page has the full architecture, and we can supply a DPA on request.

• Something is wrong with a document

  Tell us what you dictated and what came back — a description is enough, and please don't send client-identifying material unless you need to. Formatting issues are usually a house-style mismatch we can correct centrally.